BY GARY JAMES This family-owned retailer in Worcester, Massachusetts, elevates customer service the old—and new—way with a well-trained sales team, extensive product offerings in a set of historic buildings and a sophisticated digital strategy Photography courtesy of Rotmans What’s the one word you never hear in Rotmans’ bedding department—or anywhere in the store, for that […]
Never a dull moment at Sweet Dreamzzz
BY JULIE A. PALM In Southern California, fun-loving Spencer Ace and Robin Stuart attribute success at Sweet Dreamzzz to personalized service, differentiation and promoting sales Photography by Brian Valente Years of selling mattresses and managing stores for other retailers taught Spencer Ace and Robin Stuart how they would run their own bedding shop. Their philosophy […]
Nest Bedding Finds Success with a ‘Brick or Click’ Approach
BY GARY JAMES Photography by Jack Hutch Mattress industry veteran Joe Alexander is conquering the online bedding world with an Albany, California-based retail chain, Nest Bedding, that blends physical stores with internet sales. Joe Alexander always has marched to the beat of his own drummer. While other friends growing up in his neighborhood set up […]
Michael Alan Furniture & Design Draws Shoppers with Passion, Creativity
This family-owned furniture store and sleep shop in Lake Havasu City, Arizona, attracts and retains customers with its selection, charitable events and dedication to its shoppers. The cookies, wine and hugs help, too. BY JULIE A PALM Photography by Bill Hofstetter/ LMP 360 Media Even before they cross the threshold, shoppers entering Michael Alan Furniture […]
Seattle’s Bedrooms & More Chooses A Different Path
BY JULIE A. PALM This family-run sleep shop takes a hands-on approach toward the making, branding and selling of mattresses, accessories and furniture. Jeff Garfield, founder and president of Seattle-based Bedrooms & More, doesn’t spend a lot of time worrying about what his competitors are doing or trying to figure out how his store can […]
Spiller Furniture & Mattress Banks on Relationships
Third-generation retailer Spiller Furniture & Mattress continues family tradition while building a strong brand in Alabama, Mississippi. BY JULIE A. PALM Spiller Furniture & Mattress, a 13-store chain of full-line furniture stores in Alabama and Mississippi, sells a wide selection of home furnishings and mattresses at a good price. But its real secret to success […]
US-Mattress Makes Mattress Shopping Easy
An effortless experience—whether online or in-person—is the goal for this omni-channel retailer BY JULIE A. PALM PHOTOGRAPHY PROVIDED BY US-MATTRESS US-Mattress, one of the earliest and one of the most successful online sellers of mattresses, is expanding its brick-and-mortar presence, recently adding two new stores—for a total of five in its headquarters state of Michigan—and […]
Midwestern values thrive at Mattress Factory
Retailer’s ‘Locally owned, locally made’ message in Grand Forks, North Dakota, resonates with customers, community BY JULIE A. PALM PHOTOGRAPHY BY JOHN BROSE Matress Factory in Grand Forks, North Dakota, counts nine mattress-selling competitors—including big boxes, sleep shops and national furniture chains—within just a mile or two of his store. Arnold never forgets about those […]
Craig’s Beds wins hearts in the Big Apple
Good listening, straight talk and a personal touch lead independent sleep shop to top New York City ranking BY BETH ENGLISH PHOTOGRAPHY BY ARTISAN IMAGE INC. As a New York City native, Craig Fruchtman understands the daily grind. Every morning, he leaves home and hops on the subway. His route takes him through Times Square […]
Sleepland at Furnitureland South
This High Point, North Carolina, store within a store has it all—including a private, quiet space for shoppers BY BETH ENGLISH PHOTOGRAPHY BY ARTISAN IMAGE INC. Visiting Sleepland isn’t necessarily straightforward. It involves coming in through the main doors of a massive furniture store—Furnitureland South—and cutting through the Starbucks on the left. Just as you […]
BedMart goes its own way
For this Portland, Oregon-based chain, an ambitious growth strategy, selection and ‘Lexus-level’ customer service steer its success BY JULIE A. PALM PHOTOGRAPHY BY KIMBERLI RANSOM When the Great Recession hit in 2008 and other retailers shuttered stores, BedMart Mattress Superstores President Steven Stone opened new locations. While owners of other mattress chains are selling their enterprises […]
Retail Road Trip: Now that’s a good idea!
We look back at Retail Road Trips to cull some of the best strategies from the past year—and challenge you to take them to the next level BY JULIE A. PALM In every issue, Sleep Savvy takes our readers along on a Retail Road Trip to visit successful mattress retailers across the United States and […]
McRoskey Mattress Co. thrives on hand-crafted heritage
As maker and retailer, this venerable San Francisco-based mattress business builds its service from the springs up BY JULIE A. PALM PHOTOGRAPHY BY JACK HUTCH At McRoskey Mattress Co., being a mattress manufacturer makes a difference at retail. And closing the sale always includes this question: “May we make your mattress?” A 115-year history of […]
Retail Road Trip: Mattress Gallery in Lafayette, LA
F. Mark Hubbard makes mattress buying fun Like singer Pharrell Williams, the owner of Mattress Gallery in Lafayette, Louisiana, is a happy guy, and his ‘cruise director’ approach to bedding is downright contagious—business has more than tripled in the past five years BY DOROTHY WHITCOMB PHOTOGRAPHY BY MARK HUBBARD There are people who would giggle […]
Bedcrafters’ success rests on passion
In eastern Virginia, the owners of two bedding boutiques are brand evangelists—and driven by customer satisfaction BY JULIE A. PALM PHOTOGRAPHY BY LISA W. CUMMING The owners of BedCrafters by Michelle, a two-store retailer in eastern Virginia, believe so strongly in the bedding products they sell, they have no qualms about suggesting customers shop other stores before […]
Today’s Bed envisions tomorrow
Twin Cities area sleep shop chain, owned and operated by two industry veterans, sets a new course for mattress retailing BY DOROTHY WHITCOMB PHOTOGRAPHY BY JOHN WAGNER When Scott Michelsen and Tim Sommer met for the first time seven years ago, there almost was an air of inevitability about the whole encounter. Both men were […]
Mattress Firm returns home
More than 27 years after launching Mattress Firm, South Dakota native Harry Roberts brings the retail giant back to his home state, opening three franchise stores in the Sioux Falls area. Sleep Savvy offers an exclusive look into the retailer’s northern expansion—and homecoming. BY MARY BEST For Harry Roberts, co-founder of Mattress Firm, the nation’s […]
Retail Road Trip: Art Van PureSleep
Midwest retailer uses diagnostics to help consumers select the right sleep surface—and sells sleep with a strong wellness message By Gary James Powerhouse retailer Art Van Furniture is gearing up for a busy year in bedding in 2014 as it continues to expand the footprint of its rapidly growing Art Van PureSleep program in its […]
Retail Road Trip: All About Backs
With an all-specialty lineup, an Oklahoma bedding retailer testifies about the saving graces of memory foam, latex and gel BY GARY JAMES PHOTOGRAPHY BY BRETT NCNEILL Joe Maple, owner of All About Backs in Ardmore, Okla., is a specialty bedding evangelist. His belief in the merits of alternative sleep surfaces runs deep, with roots connected […]
Retail Road Trip: Abt Electronics
Major destination store for consumer electronics in Chicagoland expands reach with new bedding department BY DOROTHY WHITCOMB An electronics store might be the last place most consumers would consider visiting when shopping for a mattress. But in the Chicagoland area, Abt Electronics is often the first place people head when home-related products are on their […]
Learning from those who do it best
BY JULIE A. PALM We all have different learning styles. Some of us absorb knowledge through the written word. Some of us are more auditory: Tell us directions to a new location and we’ll remember them forever, without a GPS to help us along. Others are visual learners and turn to YouTube videos to discover […]