Spring Air International, a leading bedding manufacturer and consumer brand based in Woburn, Massachusetts, is strengthening its hospitality presence through fast delivery times and enhanced customer service.
According to a new release, the brand is significantly reducing what has become an industry standard of 90 days or more, promising delivery to properties in about 30 days. Spring Air is reaching out to hospitality buyers seeking quick replacements to update outdated mattresses and ensure compliance. Alongside quick delivery times, the brand is appealing to buyers frustrated by supply chain issues and lack of communication from their suppliers, with enhanced, accessible and responsive customer service representatives to aid in the buying process.
“Hotels nationwide are struggling to replace out-of-compliance mattresses following the COVID-19 pandemic as other industry competitors are taking longer and longer to not only supply these hotels, but reply to them as well,” said Nick Bates, president and CEO of Spring Air International. “Our team is dedicated to helping these hotels receive product in a matter of weeks, not months and respond to any inquiries as soon as possible.”
The brand has also added experienced industry sales representatives throughout the country to assist customers.
“Hospitality buyers are typically charged with handling multiple categories, from rugs to wall décor, which is where our experienced sales representatives add tremendous value,” said Bates. “Our reps can assess their needs quickly and efficiently, and help guide them toward the ideal mattress for their brand. Most importantly, they can assure hoteliers they will get their order on time.”
Spring Air offers three national hospitality collections — Parkland, Avondale and West Haven. The Parkland collection has an ergonomically designed LFK open coil unit for ultra-responsiveness and durability. The Avondale collection features a VertiCoil design with Active Support Technology alongside a high-density perimeter, a component that minimizes roll-off. The West Haven collection incorporates individually encased Quantum Edge Coils and layers of pre-compressed high-density gel foam to promote a cooling and blissful sleep. Each of the three collections can be customized to suit the needs of a hotel brand through Spring Air’s network of factories across the United States, the news release said.
