BY JULIE A. PALM On the front page of my local newspaper this morning, a columnist recounts his ongoing frustration dealing with a cable and internet provider. “I’ve been to the ninth ring of hell,” he begins. “Perhaps you know it, too. It’s known as calling ‘customer service.’ ” Crabbing about a bad experience with […]
customer care
Giving Thanks
6 ways to show your customers how much you value them Without customers, you have no business. It’s as simple as that. Given this fact, it’s nice to go beyond the “thank you” you offer as shoppers head out the store door post-purchase or click “Place Order.” There are a number of meaningful ways you […]
Retail road trip
Serenity Abounds at Tucked in Organics
By JULIE A. PALM Photography by Kristin Hardwick Photography LLC (including cover) Emily Aborn, founder of this all-natural sleep shop in Amherst, New Hampshire, offers luxury bedding in a friendly, relaxed environment Tucked in Organics is among the most specialized of specialty sleep shops — a single store in Amherst, New Hampshire, that focuses on […]
Mark’s Mattress Outlet’s Dream Team
BY JULIE A. PALM PHOTOGRAPHY BY ERIK PHOTOGRAPHIC STUDIO Originally a seasonal fireworks operation, this Evansville, Indiana-based sleep shop has grown from a local mattress outlet to a regional 23-store chain with its own line of sleep products With his chain of mattress stores based in the land that gave us NBA legend Larry Bird […]
new product trends
Summer Refresh
BY BARBARA T. NELLES AND BETH ENGLISH Slower show meant less rush — and plenty of rest-testing and pillow squeezing It was a typical Summer Las Vegas Market in that traffic was slower — possibly the slowest we’ve seen — and product introductions were far fewer than during the winter show in January. But retailers […]
the study says
Poor sleep can lead to unhealthy eating
A recent study finds link between sleep loss, nighttime snacking, junk food cravings and obesity Nighttime snacking and a craving for junk food may contribute to unhealthy eating behaviors and represent a link between poor sleep and obesity, according to a recent study from Tucson-based University of Arizona Health Sciences. The study was conducted via […]
Tipsheet
Just the FAQs
BY JULIE A. PALM What are the most effective ways to answer consumers’ common questions? Consider these 6 suggestions Consumers have so many questions: Do you offer financing? Can you deliver to my house, even if I live in another city? What if I don’t like the mattress when I get it home? The challenge […]
Sponsored Content
Product Showcase
Leggett & Platt Inc. 1 Leggett Road Carthage, MO 64836 417-358-8131 mark.kinsley@leggett.com LPBeddingComponents.com A weak mattress edge leaves a bad first impression and can kill a sale. Research shows the edge of a mattress comes up during 93% of sales interactions. Leggett & Platt Inc.’s ActivEdge™—a groundbreaking solution for the problem of weak foam encasement— […]
