Secret shoppers can point out what your stores are doing well — and what they aren’t — in a way […]
Secret shoppers can point out what your stores are doing well — and what they aren’t — in a way […]
Undercover shoppers point out what retailers could be doing better Sleep Savvy has sent secret shoppers to six mattress retailers […]
Smart retailers understand that the shifting retail landscape requires a leap into data collection, personalization and simplicity without losing that […]
Riley’s Furniture & Mattress Doesn’t Let its Bedding Department Rest
This Monroe, Ohio-based store wins mattress sales with eye-catching design, well-trained staff and a commitment to customer care | Photography […]
Feature articles in this month’s issue illuminate the importance of being open to change For most of us, there comes […]
Secret Shopper: The Good, the Bad and the Buggy
In this issue’s installment, our secret shoppers — a senior couple living along the Gulf Coast — visit three stores […]
Making simple changes can reduce your store’s environmental footprint and reduce your costs, too The first Earth Day was nearly […]
High Point Market: Slow but Steady
Despite quiet bedding floors, two ends of the product spectrum — lower-priced boxed beds and higher-end luxurious mattress sets — […]
The Sound Sleepers and the Wide Awakers
New BSC research shows male retirees have the best sleep habits, while women — especially moms and students — struggle […]
Worst Case Scenario: Make a Plan for Potential Disasters
Best practices and basic steps to help you safeguard your business The sheer number and variety of disasters that can […]