Customer Service

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How to Meet Consumer Demand for Curated Selections

Overwhelmed by choice, consumers want curated selections and personalized products. Here are some ways to provide both. The endless choices available to consumers through online...




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“Take 5” Flashback – Spinks Talks Sustainability

As we buy Daytimers and plan for the new year, be sure to pencil...

“Take 5” | Even More Sustainable Foam

CertiPUR-US Program Executive Director Michael Crowell and Helen Sullivan, CertiPUR-US communications counsel, share a...

“Take 5” | Yatas Bedding Expands at High Point Market

Jason Kennedy, brand manager, North America, for Yatas Bedding, shows off the company’s new...

The Gen Z Guide

They may only be teens or in their mid-20s, but Generation Z is shaping the shopping trends of the future. With the eldest just now...

No complaints about this customer service

What a recent experience can teach retailers about keeping consumers happy “I’m happy to help. In fact, I get paid to help you! Seriously, that's...