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How to Create an Effective Customer Service Training Program

Incorporating strategies to handle customer complaints effectively should be an integral part of your ongoing training regimen. A recent article from learning and development...




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“Take 5” Flashback – Spinks Talks Sustainability

As we buy Daytimers and plan for the new year, be sure to pencil...

“Take 5” | Even More Sustainable Foam

CertiPUR-US Program Executive Director Michael Crowell and Helen Sullivan, CertiPUR-US communications counsel, share a...

“Take 5” | Yatas Bedding Expands at High Point Market

Jason Kennedy, brand manager, North America, for Yatas Bedding, shows off the company’s new...

Bedding Market Quarterly Reports Mattress Sales Down in Second Quarter

Total units and wholesale dollars were down 15.4% and 4.6% respectively in the second quarter of 2023, compared with the second quarter of 2022,...

Sleep Number’s Second Quarter Earnings Drop

Sleep Number said second-quarter sales and earnings fell by double digits as the vertically integrated mattress producer and retailer continued to experience weak demand. Sales...

Shifman Mattress Co. Honors 2 Retail Partners

Shifman Mattress Co., a maker of luxury mattresses based in Newark, New Jersey, has honored two long-time retail partners with its Retailer Achievement Awards...

Culp Reports Net Loss in Third Quarter

Faced with soft demand and weakening consumer confidence, fabric supplier Culp Inc. said sales tumbled 34.6% to $52.5 million in the quarter that ended...

Retail Mattress Sales Down Again in December

Piper Sandler survey finds mixed expectations about business in first quarter of 2023. Mattress retailers saw a slight improvement in business in December, but sales...

Mattress Sales Remain ‘Challenged’ in November

Retailers report slight sales uptick for Black Friday holiday weekend. Black Friday weekend sales were up slightly, but that was one of the few highlights...

Survey: Mattress Sales Disappointing for Black Friday Weekend

Manufacturers’ mattress promotions for the Thanksgiving/Black Friday weekend were elevated, but mattress sales were mixed. That was the reading from Piper Sandler’s preliminary holiday weekend...

‘Tis the Season for a Holiday Sales Forecast

Yuletide retail sales are expected to grow modestly, according to Deloitte. Holiday retail sales this year likely will increase between 4% and 6%, according to...

Survey: October Mattress Sales Fall 14%

Piper Sandler cites Black Friday as ‘positive selling event’. Retail mattress sales were weaker than expected in October and the fourth-quarter outlook has worsened, a...

NRF Forecasts Healthy Holiday Sales

Spending is expected to be up between 6% and 8% in November and December. Despite consumers’ worries about inflation, holiday sales are forecast to be...

1StopBedrooms to Offer Lease-Purchase Option Through Katapult

Katapult, a lease-to-own provider that integrates with major e-commerce platforms to power online shopping for nonprime customers, has added Brooklyn, New York-based 1StopBedrooms to its...

Reimagined Shifman Vintage® Delivers Strong Step-Up Retailers Want

The luxury mattress manufacturer creates stronger merchandising story in continuous effort to help retailer profitability. High Point Market News Release NEWARK, N.J. (October 10, 2022) –...

The Gen Z Guide

They may only be teens or in their mid-20s, but Generation Z is shaping the shopping trends of the future. With the eldest just now...

Mattress Sales Down in Second Quarter

Total unit shipments of mattresses and foundations from U.S. producers and imports dropped 13.3% in the second quarter of 2022, compared with the second...

Mattress Sales ‘Disappointing’ in June

Firm cites ‘continued softness,’ said July 4th weekend fizzled on retail floors Mattress units and dollars saw double-digit declines in June as the industry experienced...

May Mattress Sales ‘Disappointing’

Piper Sandler retail survey reports dollars down 14%, units down 26% The summer selling season, a key period for mattress sales, got off to a...

Mattress Sales Down 6% in January, Survey Says

The new year got off to slow start for bedding retailers, with total delivered mattress sales declining in January by a mean of 6%,...

Mattress Dollars and AUP Up, Units Down to Close Out 2021, Survey Finds

Retailers say hybrids enjoyed strongest sales growth for the year, rising 33% U.S. mattress retailers saw single-digit dollar growth in December, while unit sales remained...

Memorial Day Mattress Sales Sizzle, Retail Survey Reveals

Memorial Day weekend mattress sales were up by a mean of 63% as the retail climate for bedding remains healthy, a new survey says. The...

Therapedic Adds 2 Licensees

Therapedic International, based in Princeton, New Jersey, has added two domestic companies to its growing group of more than 50 licensees on six continents....

Mattress Matters

Consumers are almost evenly split on firmness, but softer beds have gained ground, according to research conducted by the Better Sleep Council Consumers are divided...