Guest Host and Store Manager Mindy Nance Dishes on Building Rapport

Our series is all about helping retailers like you build rapport with consumers. In each episode, we share valuable lessons, tricks, and ideas. Today, we’re thrilled to introduce our guest host, Mindy Nance, from Grand Furniture in Christiansburg, Virginia here to share her amazing ideas on building rapport with customers. Join us as we delve into Mindy’s strategies and learn how to create that personal connection. Let’s get started!

Key Takeaways

How Retailer Mindy Nance Builds Rapport With Shoppers

• She first asks them about their day, not their mattress.
• She introduces herself and asks shoppers for their name.
• She asks how they are sleeping.

Tips by Gerry Borreggine, CEO and president of Therapedic International. For more Inside Track tips, click here.